A Service Quality Improvement Dynamic Decision Support System for Refurbishment Contractors.

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Bibliographic Details
Title: A Service Quality Improvement Dynamic Decision Support System for Refurbishment Contractors.
Authors: Perng, Yeng-Horng1 (AUTHOR) Perng@mail.ntust.edu.tw, Hsia, Yi-Ping2 (AUTHOR), Lu, Hui-Jung3 (AUTHOR)
Source: Total Quality Management & Business Excellence. Sep2007, Vol. 18 Issue 7, p731-749. 19p. 2 Diagrams, 7 Charts, 2 Graphs.
Database: Hospitality & Tourism Complete
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Description
ISSN:14783363
DOI:10.1080/14783360701349716