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Legends of Service Excellence: The Habits of Seven Highly Effective Hospitality Companies.

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Bibliographic Details
Title: Legends of Service Excellence: The Habits of Seven Highly Effective Hospitality Companies.
Authors: Solnet, David1 (AUTHOR), Kandampully, Jay2 (AUTHOR), Kralj, Anna1 (AUTHOR) anna.hood@uq.edu.au
Source: Journal of Hospitality Marketing & Management. 2010, Vol. 19 Issue 8, p889-908. 20p. 1 Chart.
Database: Hospitality & Tourism Complete
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ISSN:19368623
DOI:10.1080/19368623.2010.514562