Developing a comprehensive picture of service failure.
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| Title: | Developing a comprehensive picture of service failure. |
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| Authors: | Colgate, Mark, Norris, Melissa |
| Source: | International Journal of Service Industry Management. 2001, Vol. 12 Issue 3, p215. 19p. 2 Diagrams. |
| Database: | Hospitality & Tourism Complete |
| ISSN: | 09564233 |
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| DOI: | 10.1108/09564230110393211 |
