APA (7th ed.) Citation

Colgate, M., & Norris, M. (2001). Developing a comprehensive picture of service failure. International Journal of Service Industry Management, 12(3), 215. https://doi.org/10.1108/09564230110393211

Chicago Style (17th ed.) Citation

Colgate, Mark, and Melissa Norris. "Developing a Comprehensive Picture of Service Failure." International Journal of Service Industry Management 12, no. 3 (2001): 215. https://doi.org/10.1108/09564230110393211.

MLA (9th ed.) Citation

Colgate, Mark, and Melissa Norris. "Developing a Comprehensive Picture of Service Failure." International Journal of Service Industry Management, vol. 12, no. 3, 2001, p. 215, https://doi.org/10.1108/09564230110393211.