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Developing a comprehensive picture of service failure.

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Bibliographic Details
Title: Developing a comprehensive picture of service failure.
Authors: Colgate, Mark, Norris, Melissa
Source: International Journal of Service Industry Management. 2001, Vol. 12 Issue 3, p215. 19p. 2 Diagrams.
Database: Hospitality & Tourism Complete
FullText Text:
  Availability: 0
Header DbId: hjh
DbLabel: Hospitality & Tourism Complete
An: 7548508
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
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  Data: Developing a comprehensive picture of service failure.
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PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=hjh&AN=7548508
RecordInfo BibRecord:
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    Identifiers:
      – Type: doi
        Value: 10.1108/09564230110393211
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      – Code: eng
        Text: English
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      Pagination:
        PageCount: 19
        StartPage: 215
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      – TitleFull: Developing a comprehensive picture of service failure.
        Type: main
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          Name:
            NameFull: Colgate, Mark
      – PersonEntity:
          Name:
            NameFull: Norris, Melissa
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            – D: 01
              M: 05
              Text: 2001
              Type: published
              Y: 2001
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              Value: 09564233
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              Value: 12
            – Type: issue
              Value: 3
          Titles:
            – TitleFull: International Journal of Service Industry Management
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