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Bridge the Gaps: From Deficiency to Superior Service.

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Bibliographic Details
Title: Bridge the Gaps: From Deficiency to Superior Service.
Authors: Tsai, Ming-Chun1 (AUTHOR), Lin, Chien-Lin2,3 (AUTHOR) 082001@mail.hwc.edu.tw
Source: Asia Pacific Journal of Tourism Research. Apr2014, Vol. 19 Issue 4, p389-415. 27p.
Database: Hospitality & Tourism Complete
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ISSN:10941665
DOI:10.1080/10941665.2012.749931