Acceso a servicios profesionales farmacéuticos: motivaciones, preferencias, barreras, conocimientos y uso de las TIC en pacientes de Antioquia.
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| Title: | Acceso a servicios profesionales farmacéuticos: motivaciones, preferencias, barreras, conocimientos y uso de las TIC en pacientes de Antioquia. |
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| Alternate Title: | Access to pharmaceutical professional services: motivations, preferences, barriers, knowledge, and use of ICT among patients in Antioquia. Acesso a serviços farmacêuticos profissionais: motivações, preferências, barreiras, conhecimento e uso das TIC entre pacientes de Antioquia. |
| Authors: | Agudelo, Raquel1,2 raquel.agudelo@udea.edu.co, Pereañez, Jaime Andrés1, Granados, Johan1,2, Ortiz, Milena1, Ceballos, Mauricio1,2 |
| Source: | Medicina UPB. jul-dic2025, Vol. 44 Issue 2, p37-51. 15p. |
| Subjects: | PHARMACEUTICAL services, HEALTH education, PATIENT education, PATIENT preferences, INFORMATION technology, MEDICATION safety |
| Geographic Terms: | ANTIOQUIA (Colombia : Dept.), COLOMBIA |
| Abstract (English): | Objective: To identify patients’ knowledge and needs regarding pharmaceutical care services in drugstores, pharmacies-drugstores, and outpatient pharmaceutical services in Antioquia, Colombia. Methods: A descriptive cross-sectional study was conducted with users of pharmaceutical establishments and outpatient pharmaceutical services. A semi-structured interview was designed, divided into three parts: sociodemographic characteristics, knowledge and perceived needs, and use of Information and Communication Technologies. Results: Of the 30 people interviewed, 53.3 % were users of Pharmaceutical Establishments (Drugstores, Pharmacies-Drugstores) and 46.7 % were users of Pharmaceutical Services. 100 % of the users of Pharmaceutical Establishments visited to acquire medications and other products, while 100 % of the users of Pharmaceutical Services visited solely to collect medications. Regarding knowledge about pharmaceutical care services, 10 % of the respondents correctly defined dispensing, while 6.7 % adequately defined health education. In contrast, 26.7 % agreed with the definition of pharmacovigilance. Additionally, regarding access to dispensing and health education services, respondents reported accessing these services at rates of 30 % and 10 %, respectively. Meanwhile, 96.7 % of the respondents stated they did not access pharmacovigilance services. Conclusions: Obstacles were identified in the provision of information and care, such as the willingness and knowledge of staff, their lack of time, and a focus on sales. These findings highlight the need to improve staff training and patient care. [ABSTRACT FROM AUTHOR] |
| Abstract (Spanish): | Objetivo: identificar el conocimiento de los pacientes y sus necesidades en relación con los servicios farmacéuticos asistenciales en droguerías, farmacias-droguerías y servicios farmacéuticos ambulatorios en Antioquia, Colombia. Métodos: se realizó un estudio descriptivo de corte transversal con usuarios de establecimientos y servicios farmacéuticos ambulatorios y se diseñó una entrevista semiestructurada dividida en tres partes: características sociodemográficas, conocimientos y necesidades percibidas, y uso de tecnologías de la información y comunicación (TIC). Resultados: de las 30 personas entrevistadas, el 53,3 % eran usuarios de establecimientos farmacéuticos (droguerías, farmacias-droguerías) y el 46,7 % de servicios farmacéuticos. El 100 % de los usuarios de establecimientos farmacéuticos acudían para adquirir medicamentos y otros productos, mientras que el 100 % de los usuarios de servicios farmacéuticos visitaban únicamente para reclamar medicamentos. En cuanto al conocimiento sobre servicios farmacéuticos asistenciales, el 10 % de los entrevistados definieron bien la dispensación, mientras que el 6,7 % definieron adecuadamente la educación para la salud. En contraste, el 26,7 % concordaron con la definición de farmacovigilancia. Asimismo, en relación con el acceso a los servicios de dispensación y educación para la salud, los entrevistados manifestaron acceder a los servicios en un 30 % y 10 %, respectivamente. Mientras que el 96,7 % de los entrevistados manifestaron no acceder al servicio de farmacovigilancia. Conclusión: se identificaron obstáculos en la provisión de información y atención, como la disposición y conocimientos del personal, la falta de tiempo del mismo y un enfoque en la venta. Estos hallazgos destacan la necesidad de mejorar la capacitación del personal y la atención a los pacientes. [ABSTRACT FROM AUTHOR] |
| Abstract (Portuguese): | Objetivo: identificar o conhecimento e as necessidades dos pacientes em relação aos serviços de atenção farmacêutica em farmácias, drogarias e serviços farmacêuticos ambulatoriais em Antioquia, Colômbia. Métodos: foi realizado um estudo transversal descritivo com usuários de estabelecimentos e serviços farmacêuticos ambulatoriais, tendo sido elaborada uma entrevista semiestruturada, dividida em três partes: características sociodemográficas, conhecimento e necessidades percebidas e uso de tecnologias de informação e comunicação (TIC). Resultados: das 30 pessoas entrevistadas, 53,3 % eram usuários de estabelecimentos farmacêuticos (drogarias, farmácias-drogarias) e 46,7 % de usuários de serviços farmacêuticos. Cem por cento dos usuários de estabelecimentos farmacêuticos ia comprar medicamentos e outros produtos, enquanto cem por cento dos usuários de serviços farmacêuticos ia apenas para retirar medicamentos. Em relação ao conhecimento sobre serviços de assistência farmacêutica, 10 % dos entrevistados definiram corretamente dispensação, enquanto 6,7 % definiram adequadamente educação em saúde. Em contrapartida, 26,7 % concordaram com a definição de farmacovigilância. Da mesma forma, em relação ao acesso a serviços de dispensação e educação em saúde, 30 % e 10 % dos entrevistados relataram acesso a esses serviços, respectivamente. Enquanto isso, 96,7 % dos entrevistados relataram não acessar serviços de farmacovigilância. Conclusão: foram identificadas barreiras à prestação de informações e ao atendimento, como a disposição e o conhecimento da equipe, a falta de tempo e o foco em vendas. Essas constatações ressaltam a necessidade de aprimorar o treinamento da equipe e o atendimento aos pacientes. [ABSTRACT FROM AUTHOR] |
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| Database: | MedicLatina |
| Abstract: | Objective: To identify patients’ knowledge and needs regarding pharmaceutical care services in drugstores, pharmacies-drugstores, and outpatient pharmaceutical services in Antioquia, Colombia. Methods: A descriptive cross-sectional study was conducted with users of pharmaceutical establishments and outpatient pharmaceutical services. A semi-structured interview was designed, divided into three parts: sociodemographic characteristics, knowledge and perceived needs, and use of Information and Communication Technologies. Results: Of the 30 people interviewed, 53.3 % were users of Pharmaceutical Establishments (Drugstores, Pharmacies-Drugstores) and 46.7 % were users of Pharmaceutical Services. 100 % of the users of Pharmaceutical Establishments visited to acquire medications and other products, while 100 % of the users of Pharmaceutical Services visited solely to collect medications. Regarding knowledge about pharmaceutical care services, 10 % of the respondents correctly defined dispensing, while 6.7 % adequately defined health education. In contrast, 26.7 % agreed with the definition of pharmacovigilance. Additionally, regarding access to dispensing and health education services, respondents reported accessing these services at rates of 30 % and 10 %, respectively. Meanwhile, 96.7 % of the respondents stated they did not access pharmacovigilance services. Conclusions: Obstacles were identified in the provision of information and care, such as the willingness and knowledge of staff, their lack of time, and a focus on sales. These findings highlight the need to improve staff training and patient care. [ABSTRACT FROM AUTHOR] |
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| ISSN: | 01204874 |
| DOI: | 10.18566/medupb.v44n2.a05 |
