Bibliographic Details
| Title: |
When customers exhibit verbal aggression, employees pay cognitive costs. |
| Authors: |
Rafaeli A; Industrial Engineering and Management, Technion-Israel Institute of Technology, Haifa, Israel., Erez A, Ravid S, Derfler-Rozin R, Treister DE, Scheyer R |
| Source: |
The Journal of applied psychology [J Appl Psychol] 2012 Sep; Vol. 97 (5), pp. 931-50. Date of Electronic Publication: 2012 May 14. |
| Publication Type: |
Journal Article; Research Support, Non-U.S. Gov't |
| Journal Info: |
Publisher: American Psychological Association Country of Publication: United States NLM ID: 0222526 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1939-1854 (Electronic) Linking ISSN: 00219010 NLM ISO Abbreviation: J Appl Psychol Subsets: MEDLINE |
| Database: |
MEDLINE Ultimate |
