Categorizing and Rating Patient Complaints: An Innovative Approach to Improve Patient Experience.
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| Title: | Categorizing and Rating Patient Complaints: An Innovative Approach to Improve Patient Experience. |
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| Authors: | Bayer S; Office of Patient Experience, Cleveland Clinic, Cleveland, OH, USA., Kuzmickas P; Ombudsman Office, Cleveland Clinic, Cleveland, OH, USA., Boissy A; Cleveland Clinic, Cleveland, OH, USA., Rose SL; Office of Patient Experience, Cleveland Clinic, Cleveland, OH, USA., Mercer MB; Office of Patient Experience, Cleveland Clinic, Cleveland, OH, USA. |
| Source: | Journal of patient experience [J Patient Exp] 2021 Mar 03; Vol. 8, pp. 2374373521998624. Date of Electronic Publication: 2021 Mar 03 (Print Publication: 2021). |
| Publication Type: | Journal Article |
| Journal Info: | Publisher: Sage Country of Publication: United States NLM ID: 101688338 Publication Model: eCollection Cited Medium: Print ISSN: 2374-3735 (Print) Linking ISSN: 23743735 NLM ISO Abbreviation: J Patient Exp Subsets: PubMed not MEDLINE |
| Database: | MEDLINE Ultimate |
| ISSN: | 2374-3735 |
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| DOI: | 10.1177/2374373521998624 |
