The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain.
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| Title: | The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain. |
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| Authors: | Martín-Santana JD; Universidad de Las Palmas de Gran Canaria, Campus de Tafira s/n, 35017, Las Palmas de Gran Canaria, Las Palmas, Spain. josefa.martin@ulpgc.es., Melián-Alzola L; Universidad de Las Palmas de Gran Canaria, Campus de Tafira s/n, 35017, Las Palmas de Gran Canaria, Las Palmas, Spain. |
| Source: | Health care management science [Health Care Manag Sci] 2022 Dec; Vol. 25 (4), pp. 623-648. Date of Electronic Publication: 2022 Jul 16. |
| Publication Type: | Journal Article |
| Journal Info: | Publisher: Baltzer Science Publishers Country of Publication: Netherlands NLM ID: 9815649 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1572-9389 (Electronic) Linking ISSN: 13869620 NLM ISO Abbreviation: Health Care Manag Sci Subsets: MEDLINE |
| Database: | MEDLINE Ultimate |
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| ISSN: | 1572-9389 |
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| DOI: | 10.1007/s10729-022-09600-9 |
