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The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain.

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Title: The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain.
Authors: Martín-Santana JD; Universidad de Las Palmas de Gran Canaria, Campus de Tafira s/n, 35017, Las Palmas de Gran Canaria, Las Palmas, Spain. josefa.martin@ulpgc.es., Melián-Alzola L; Universidad de Las Palmas de Gran Canaria, Campus de Tafira s/n, 35017, Las Palmas de Gran Canaria, Las Palmas, Spain.
Source: Health care management science [Health Care Manag Sci] 2022 Dec; Vol. 25 (4), pp. 623-648. Date of Electronic Publication: 2022 Jul 16.
Publication Type: Journal Article
Journal Info: Publisher: Baltzer Science Publishers Country of Publication: Netherlands NLM ID: 9815649 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1572-9389 (Electronic) Linking ISSN: 13869620 NLM ISO Abbreviation: Health Care Manag Sci Subsets: MEDLINE
Database: MEDLINE Ultimate
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  Data: <searchLink fieldCode="AU" term="%22Martín-Santana+JD%22">Martín-Santana JD</searchLink>; Universidad de Las Palmas de Gran Canaria, Campus de Tafira s/n, 35017, Las Palmas de Gran Canaria, Las Palmas, Spain. josefa.martin@ulpgc.es.<br /><searchLink fieldCode="AU" term="%22Melián-Alzola+L%22">Melián-Alzola L</searchLink>; Universidad de Las Palmas de Gran Canaria, Campus de Tafira s/n, 35017, Las Palmas de Gran Canaria, Las Palmas, Spain.
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        Value: 10.1007/s10729-022-09600-9
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      – TitleFull: The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain.
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              Text: 2022 Dec
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