PROFILES OF ACADEMIC LIBRARY REFERENCE SERVICES MANAGEMENT
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| Title: | PROFILES OF ACADEMIC LIBRARY REFERENCE SERVICES MANAGEMENT |
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| Description: | The 55-page study profiles the development and management of reference services at seven American institutions of higher education: the University of Arizona, Bowling Green State University, California State University—Fresno, Florida Atlantic University, the University of Idaho, Kaplan University and Princeton University. The study looks at a broad range of issues including but not limited to: the development of special services for international students and distance learning students, the integration of reference services with info technology assistance, tutoring, and other student services, the presentation and orientation of the reference and circulation desks, the appropriate use of student labor and other staffing and labor use issues, the development of “personal librarian programs” and other customization strategies, the proper uses of reference statistics, the integration of virtual and on-site reference services and the marketing of reference services. |
| Authors: | CHRISTY ZLATOS |
| Resource Type: | eBook. |
| Subjects: | Information services--United States, Academic libraries--Reference services--United States |
| Categories: | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries |
| Database: | eBook Collection (EBSCOhost) |
| Abstract: | The 55-page study profiles the development and management of reference services at seven American institutions of higher education: the University of Arizona, Bowling Green State University, California State University—Fresno, Florida Atlantic University, the University of Idaho, Kaplan University and Princeton University. The study looks at a broad range of issues including but not limited to: the development of special services for international students and distance learning students, the integration of reference services with info technology assistance, tutoring, and other student services, the presentation and orientation of the reference and circulation desks, the appropriate use of student labor and other staffing and labor use issues, the development of “personal librarian programs” and other customization strategies, the proper uses of reference statistics, the integration of virtual and on-site reference services and the marketing of reference services. |
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| ISBN: | 9781574405392 9781574408690 |
