Adopting information systems at work: a longitudinal examination of trust dynamics, antecedents, and outcomes.
Saved in:
| Title: | Adopting information systems at work: a longitudinal examination of trust dynamics, antecedents, and outcomes. |
|---|---|
| Authors: | Müller, Lea S., Nohe, Christoph, Reiners, Sebastian, Becker, Jörg, Hertel, Guido |
| Source: | Behaviour & Information Technology. May2024, Vol. 43 Issue 6, p1096-1128. 33p. |
| Subjects: | Scale analysis (Psychology), Self-evaluation, Statistical models, Statistical correlation, Research funding, Academic medical centers, Cronbach's alpha, Data analysis, T-test (Statistics), Information storage & retrieval systems, Psychological adaptation, Treatment effectiveness, Descriptive statistics, Chi-squared test, Longitudinal method, Surveys, Trust, Statistics, Research, Data analysis software, Factor analysis, Reliability (Personality trait) |
| Abstract: | For users to adopt information systems, they must develop trust in such systems. Even though trust theories consistently define trust as dynamic, the development of trust over time has received little empirical attention. The present study examined the development of trust in a newly introduced information system and its association with antecedents related to the individual (e.g. disposition to trust), the information system (e.g. reliability), and the context (e.g. support) at different time points. We further assessed users' reliance, performance, and well-being as outcomes of trust. Employees (N = 313) of a German public university assessed a newly introduced invoice processing system on four occasions (before system launch, after initial use, five months after launch, ten months after launch). Results from latent growth curve modelling show a non-linear increase of trust in the information system over time with changing predictors: Person factors were stronger predictors of trust in early phases, whereas system characteristics were stronger predictors later in the process. Moreover, users' trust in the information system correlated positively with reliance, performance, and well-being. Our results highlight the central role of trust for the successful adoption of information systems at work, and offer specific suggestions for their building and maintenance. [ABSTRACT FROM AUTHOR] |
| Copyright of Behaviour & Information Technology is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Psychology and Behavioral Sciences Collection |
|
Full text is not displayed to guests.
Login for full access.
|
|
| Abstract: | For users to adopt information systems, they must develop trust in such systems. Even though trust theories consistently define trust as dynamic, the development of trust over time has received little empirical attention. The present study examined the development of trust in a newly introduced information system and its association with antecedents related to the individual (e.g. disposition to trust), the information system (e.g. reliability), and the context (e.g. support) at different time points. We further assessed users' reliance, performance, and well-being as outcomes of trust. Employees (N = 313) of a German public university assessed a newly introduced invoice processing system on four occasions (before system launch, after initial use, five months after launch, ten months after launch). Results from latent growth curve modelling show a non-linear increase of trust in the information system over time with changing predictors: Person factors were stronger predictors of trust in early phases, whereas system characteristics were stronger predictors later in the process. Moreover, users' trust in the information system correlated positively with reliance, performance, and well-being. Our results highlight the central role of trust for the successful adoption of information systems at work, and offer specific suggestions for their building and maintenance. [ABSTRACT FROM AUTHOR] |
|---|---|
| ISSN: | 0144929X |
| DOI: | 10.1080/0144929X.2023.2196598 |
