Usage Intention of ChatGPT for Health in Turkey: An Extended Technology Acceptance Model.
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| Title: | Usage Intention of ChatGPT for Health in Turkey: An Extended Technology Acceptance Model. |
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| Authors: | Argan, Metin (AUTHOR), Gürbüz, Bülent (AUTHOR), Dursun, Mehmet Tahir (AUTHOR), Dinç, Halime (AUTHOR), Tokay Argan, Mehpare (AUTHOR) |
| Source: | International Journal of Human-Computer Interaction. Aug2025, Vol. 41 Issue 15, p9492-9504. 13p. |
| Subjects: | ChatGPT, Technology Acceptance Model, Public health, Trust, Social influence, User experience |
| Geographic Terms: | Turkey |
| Abstract: | The use of ChatGPT is spreading rapidly in the world. Although studies on the use of ChatGPT in healthcare are widespread, there have been very few studies examining ChatGPT technology in the context of the extended technology acceptance model (TAM), particularly from the perspective of end users. This study aims to investigate users' perspectives on utilizing ChatGPT in acquiring health information, employing the extended TAM that encompasses social influence, trust, and perceived surprise factors. The data were collected from a total of 1135 ChatGPT users in Turkey, a developing country, using convenience sampling. Confirmatory factor analyses and structural equation modeling were applied. Findings revealed that the variables affected each other within both TAM and extended TAM models. While focusing on health consumers' experiences with the use of ChatGPT is referred as the novelty of the study, it provides new insights into the use of ChatGPT in health-based research from the user's perspective. [ABSTRACT FROM AUTHOR] |
| Copyright of International Journal of Human-Computer Interaction is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Psychology and Behavioral Sciences Collection |
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| Abstract: | The use of ChatGPT is spreading rapidly in the world. Although studies on the use of ChatGPT in healthcare are widespread, there have been very few studies examining ChatGPT technology in the context of the extended technology acceptance model (TAM), particularly from the perspective of end users. This study aims to investigate users' perspectives on utilizing ChatGPT in acquiring health information, employing the extended TAM that encompasses social influence, trust, and perceived surprise factors. The data were collected from a total of 1135 ChatGPT users in Turkey, a developing country, using convenience sampling. Confirmatory factor analyses and structural equation modeling were applied. Findings revealed that the variables affected each other within both TAM and extended TAM models. While focusing on health consumers' experiences with the use of ChatGPT is referred as the novelty of the study, it provides new insights into the use of ChatGPT in health-based research from the user's perspective. [ABSTRACT FROM AUTHOR] |
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| ISSN: | 10447318 |
| DOI: | 10.1080/10447318.2024.2426045 |
