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"Are You on the Phone Track, Are You on the Video Track, Are You on the In-Person Track?": Outpatient Healthcare Social Workers' Experiences with Telehealth.

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Title: "Are You on the Phone Track, Are You on the Video Track, Are You on the In-Person Track?": Outpatient Healthcare Social Workers' Experiences with Telehealth.
Authors: Cristofalo, Margaret A (AUTHOR)
Source: Health & Social Work. Nov2025, Vol. 50 Issue 4, p297-306. 10p.
Subjects: Job involvement, Health services accessibility, Social workers, Professional practice, Outpatient services in hospitals, Prompts (Psychology), Interviewing, Social services, Travel, Caring, Social worker attitudes, Patient care, Judgment sampling, Continuum of care, Home environment, Information technology, Telemedicine, Thematic analysis, Job satisfaction, Working hours, Research methodology, Telephones, Medical appointments, Professional employee training, Clinical competence, Data analysis software, Clinics, Human comfort, Telecommuting, Literacy, Video recording, Patient participation
Abstract: Since its rapid scale-up at the outset of the COVID-19 pandemic, telehealth has become an established and pervasive modality of engagement in outpatient healthcare. There is minimal literature on its use by healthcare social workers, who expand across myriad roles and types of practice. The purpose of this article is to explore outpatient healthcare social workers' experiences with telehealth and their perceptions about its effect on their patients, particularly safety net populations. Semistructured interviews addressing effects of telehealth utilization on social workers, their practice, and their patients were completed with outpatient healthcare social workers (N = 21) from two urban medical centers. Three overarching themes emerged from thematic analysis: (1) telehealth facilitators and challenges to access; (2) telehealth's positive and negative effects on engagement, assessment, and intervention; and (3) telehealth work satisfaction and dissatisfaction. Results illustrate the need for increasing discernment for the benefit of patients to delineate paths of engagement through video, phone, hybrid, or in-person modalities by assessing the types of contextual factors identified by study participants. [ABSTRACT FROM AUTHOR]
Copyright of Health & Social Work is the property of Oxford University Press / USA and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Psychology and Behavioral Sciences Collection
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  Data: "Are You on the Phone Track, Are You on the Video Track, Are You on the In-Person Track?": Outpatient Healthcare Social Workers' Experiences with Telehealth.
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  Label: Abstract
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  Data: Since its rapid scale-up at the outset of the COVID-19 pandemic, telehealth has become an established and pervasive modality of engagement in outpatient healthcare. There is minimal literature on its use by healthcare social workers, who expand across myriad roles and types of practice. The purpose of this article is to explore outpatient healthcare social workers' experiences with telehealth and their perceptions about its effect on their patients, particularly safety net populations. Semistructured interviews addressing effects of telehealth utilization on social workers, their practice, and their patients were completed with outpatient healthcare social workers (N = 21) from two urban medical centers. Three overarching themes emerged from thematic analysis: (1) telehealth facilitators and challenges to access; (2) telehealth's positive and negative effects on engagement, assessment, and intervention; and (3) telehealth work satisfaction and dissatisfaction. Results illustrate the need for increasing discernment for the benefit of patients to delineate paths of engagement through video, phone, hybrid, or in-person modalities by assessing the types of contextual factors identified by study participants. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Health & Social Work is the property of Oxford University Press / USA and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=pbh&AN=188960927
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1093/hsw/hlaf035
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 10
        StartPage: 297
    Subjects:
      – SubjectFull: Job involvement
        Type: general
      – SubjectFull: Health services accessibility
        Type: general
      – SubjectFull: Social workers
        Type: general
      – SubjectFull: Professional practice
        Type: general
      – SubjectFull: Outpatient services in hospitals
        Type: general
      – SubjectFull: Prompts (Psychology)
        Type: general
      – SubjectFull: Interviewing
        Type: general
      – SubjectFull: Social services
        Type: general
      – SubjectFull: Travel
        Type: general
      – SubjectFull: Caring
        Type: general
      – SubjectFull: Social worker attitudes
        Type: general
      – SubjectFull: Patient care
        Type: general
      – SubjectFull: Judgment sampling
        Type: general
      – SubjectFull: Continuum of care
        Type: general
      – SubjectFull: Home environment
        Type: general
      – SubjectFull: Information technology
        Type: general
      – SubjectFull: Telemedicine
        Type: general
      – SubjectFull: Thematic analysis
        Type: general
      – SubjectFull: Job satisfaction
        Type: general
      – SubjectFull: Working hours
        Type: general
      – SubjectFull: Research methodology
        Type: general
      – SubjectFull: Telephones
        Type: general
      – SubjectFull: Medical appointments
        Type: general
      – SubjectFull: Professional employee training
        Type: general
      – SubjectFull: Clinical competence
        Type: general
      – SubjectFull: Data analysis software
        Type: general
      – SubjectFull: Clinics
        Type: general
      – SubjectFull: Human comfort
        Type: general
      – SubjectFull: Telecommuting
        Type: general
      – SubjectFull: Literacy
        Type: general
      – SubjectFull: Video recording
        Type: general
      – SubjectFull: Patient participation
        Type: general
    Titles:
      – TitleFull: "Are You on the Phone Track, Are You on the Video Track, Are You on the In-Person Track?": Outpatient Healthcare Social Workers' Experiences with Telehealth.
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            – D: 01
              M: 11
              Text: Nov2025
              Type: published
              Y: 2025
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