Linking 'unit emotion work' to customer satisfaction and loyalty: A multilevel study in the hospitality industry.
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| Title: | Linking 'unit emotion work' to customer satisfaction and loyalty: A multilevel study in the hospitality industry. |
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| Authors: | Ortiz-Bonnin, Silvia1 (AUTHOR) Silvia.ortiz@uib.es, García-Buades, M. Esther1 (AUTHOR), Caballer, Amparo2 (AUTHOR), Zapf, Dieter3 (AUTHOR) |
| Source: | Current Psychology. May2022, Vol. 41 Issue 5, p2521-2534. 14p. |
| Database: | Sociology Source Ultimate |
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| ISSN: | 10461310 |
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| DOI: | 10.1007/s12144-021-01646-2 |
