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Linking 'unit emotion work' to customer satisfaction and loyalty: A multilevel study in the hospitality industry.

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Title: Linking 'unit emotion work' to customer satisfaction and loyalty: A multilevel study in the hospitality industry.
Authors: Ortiz-Bonnin, Silvia1 (AUTHOR) Silvia.ortiz@uib.es, García-Buades, M. Esther1 (AUTHOR), Caballer, Amparo2 (AUTHOR), Zapf, Dieter3 (AUTHOR)
Source: Current Psychology. May2022, Vol. 41 Issue 5, p2521-2534. 14p.
Database: Sociology Source Ultimate
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  Data: <searchLink fieldCode="JN" term="%22Current+Psychology%22">Current Psychology</searchLink>. May2022, Vol. 41 Issue 5, p2521-2534. 14p.
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        Value: 10.1007/s12144-021-01646-2
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        Text: English
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              Text: May2022
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