Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-Methodology.
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| Title: | Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-Methodology. |
|---|---|
| Authors: | Talavera, Ma. Gloria V.1 mvtalavera@up.edu.ph |
| Source: | Philippine Management Review. 2020, Vol. 27, p37-56. 20p. |
| Database: | Business Source Ultimate |
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